Our Order system is 24 hour on-line web based system, www.robotiklab.co.uk, and ordering by mail. When you give order, you must supply your billing address, shipping address, contact details, and your ordered products details. When and order is given, customers can get order details in their account in www.robotiklab.co.uk and order details will be send to customers at the same time.
Purchased products from www.robotiklab.co.uk can be paid by PayPal, Credit or Debit Card and Bank Wire Transfer.
Customers can choose type of Payment during their Online Checkout process themselves. In order to pay by credit card, you will be required to enter your credit card number with the date of expiry once you reach Checkout. We accept Visa and MasterCard.
We do perform screening checks for all credit card transactions. Please make sure your address and phone number match those associated with your credit card statement in order to avoid any delays. The majority of the orders can be processed and confirmed the same day. If we have questions or need a confirmation, we will contact you.
Robotiklab website, www.robotiklab.co.uk accepts credit card orders originating from UK and EU Countries.
Paypal: You can use PayPal to make your payments. You can select this way directly during the online payment process.
Wire Transfer: You can make a wire transfer directly to Robotiklab’s bank account. You can select this method during the online payment process on shopping. The products ordered will be reserved for you during 1 week, while we wait for your payment.
Products will be shipped from our warehouse directly to customers by UPS cargo, and when orders received are usually shipped inside of 2 business days If ordered products are available in our stock,
In a situation of an item is out of stock, Robotiklab will inform the customer about the expected lead time. Shipment costs include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your all items in one order to be more efficient.
4. Warranty and Support
All products are sold by Robotiklab include a warranty against manufacturing defects for a limited period of time.
During the Warranty Period, any product with a problem will be directed by our support team who will realize replacement or repair of any damaged parts or subparts of product during its warranty.
Robotiklab will contact and support our customers whenever they apply for their needs, questions or problems.
For products during the Warranty period, the customer is responsible from costs of sending the product to Robotiklab or to the Manufacturer, however Robotiklab will pay return costs after the repair.
Each product’s warranty has specific exclusions because of damage resulting from user negligence and damage resulting from operating the product in a style and in environments other than those.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.